Privacy

OUR

Privacy Policy

WEBSITE PRIVACY POLICY & cOOKIE pOLICY-

This Privacy Policy applies to all personal information collected by Petsales.com.au Pty Ltd ("we," "us," or "our") via the website located at www.petsales.com.au ("Website").

1. What Information Do We Collect?

1.1 The kind of personal information we collect depends on how you use the Website. It may include:

  • Login credentials.
  • Payment details.
  • Email address.
  • Name.
  • Phone number.
  • Address.
  • Breeder information.
  • Photos of breeding areas.

2. Types of Information

2.1 The Privacy Act 1998 (Cth) defines two key types of information: Personal Information and Sensitive Information.

2.2 Personal Information:

  • Information or an opinion about an identified individual or an individual who is reasonably identifiable:
    • Whether the information or opinion is true or not.
    • Whether the information or opinion is recorded in a material form or not.
  • If the information does not disclose your identity or enable your identity to be ascertained, it will not be classified as "Personal Information" and will not be subject to this Privacy Policy.

2.3 Sensitive Information:

  • Includes information or opinions about:
    • Racial or ethnic origin.
    • Political opinions or membership.
    • Religious or philosophical beliefs.
    • Membership of trade unions or professional bodies.
    • Criminal record.
    • Health information.

2.4 Sensitive Information will only be used:

  • For the primary purpose for which it was obtained.
  • For a secondary purpose directly related to the primary purpose.
  • With your consent or as required or authorized by law.

3. How We Collect Your Personal Information

3.1 We may collect Personal Information:

  • When you input information into the Website or related app.
  • When you provide it to us in any other way.

3.2 Cookies:

  • We may collect cookies from your computer to:
    • Identify when you use the Website.
    • Customize your Website experience.
  • Types of Cookies:
    • Essential cookies for Website functionality.
    • Analytical cookies to improve user experience.
    • Marketing cookies (set by third parties).
  • Retention: Cookies are retained for up to 30 days and can be managed through your browser settings.
  • Third-party cookies are subject to their respective privacy policies.

3.3 Sensitive Information is generally not collected. If we do collect it, we will comply with the rules outlined in this policy.

3.4 Where reasonable and practicable, we collect Personal Information directly from you. However, if we receive information from a third party, we will take steps to notify you.

4. Purpose of Collection

4.1 We collect Personal Information to:

  • Provide you with the best service experience possible.
  • Keep in touch with you about business developments.

4.2 Disclosure:

  • Personal Information may be disclosed to service providers assisting in Website operations.
  • Maintenance and support personnel may also access Personal Information during the normal course of their duties.

4.3 Direct Marketing:

  • By using the Website, you consent to receiving direct marketing material.
  • Sensitive Information will not be used for direct marketing purposes.
  • Marketing materials include an unsubscribe link to opt out at any time.

5. Security, Access, and Correction

5.1 Data Security:

  • Your Personal Information is stored securely to protect it from unauthorized access, misuse, or disclosure.
  • When no longer required, the information will be destroyed, anonymized, or de-identified.

5.2 Retention Period:

  • Most Personal Information is retained for up to 7 years to meet record-keeping obligations.

5.3 Your Rights:

  • You have the right to:
    • Access the Personal Information we hold about you under the Australian Privacy Principles.
    • Request corrections to inaccurate or incomplete information.

5.4 To request access or corrections, please contact us in writing (details below).

6. Complaint Procedure

6.1 If you have a complaint about how we handle your Personal Information:

  • Contact us using the details at the end of this policy.
  • Complaints will be reviewed by our Privacy Officer, Aaron Taylor.

6.2 Complaint Process:

  • We will acknowledge receipt of your complaint within 3 business days and provide a reference number.
  • The complaint will be investigated, and a resolution will be provided within 10 business days.

6.3 If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer

7.1 Your Personal Information will not be disclosed to recipients outside Australia unless:

  • You expressly request us to do so.
  • You understand that overseas recipients may not be bound by Australian privacy laws.

COOKIE POLICY

Effective Date: 31/1/25

1. Introduction
Petsales.com.au ("we," "us," or "our") uses cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and analyze traffic. This policy explains what cookies we use and how you can manage them.

2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, track website performance, and provide a better user experience.

3. Types of Cookies We Use
We use the following types of cookies on Petsales.com.au:

  • Essential Cookies: Required for site functionality, such as secure login and navigation.
  • Performance Cookies: Help us analyze site traffic and improve website performance.
  • Functional Cookies: Remember your preferences to enhance your experience.
  • Advertising Cookies: Used to deliver relevant ads based on your browsing behavior.

4. How We Use Cookies
Cookies help us:

  • Ensure website functionality and security
  • Personalize content and user experience
  • Analyze visitor traffic and trends
  • Deliver targeted advertisements

5. Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Updates to This Policy
We may update this Cookie Policy from time to time. Please check back for any changes.

8. How to Contact Us

If you have any queries, require access to your Personal Information, or wish to make a complaint about our privacy practices, contact us at:

Email: info@petsales.com.au

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